Policies and Shipping

B&L Bicycles Policies

Customer Service

Any questions may be e-mailed to: info@bandlbicycles.com or you may call us at 509-332-1703, store hours are Monday through Saturday 10:00am to 6:00pm pacific time.

Payment Methods

Credit Card: We accept American Express, Master Card, Visa , Discover Cards and PayPal.

To ensure accuracy of orders,  please place orders though our website .


All merchandise and prices on BandLBicycles.com are subject to change without notice. All merchandise is subject to availability and prior sale. All orders are subject to acceptance by B&L Bicycles.




We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.


Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations, we  utilize several warehouses and if an item is located in warehouse it may take up to a week to get to the Pullman location . Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

SHIPPING (Continental U.S.)

 shipping options are offered for merchandise delivery

Order Amount Standard ShippingStore Pickup*
Up to $50.00 $7.99 FREE
$50.01-$100.00 $9.99 FREE
$100.01-$150.00 $11.99 FREE
$150.01 and over $13.99 FREE

Note: Orders are shipped only on weekdays when the store is open , we have summer and winter hours  ,  Orders usually ship within two business days of being placed.

Items located in warehouse may be shipped directly to you, depending on the order it may be shipped from store or warehouse or both .

Please note that some items may be subject to additional shipping and handling charges because of size or weight.


Sorry, but we do not ship outside of the Continental U.S.


We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of receipt .

Merchandise  needs to be returned in new, unused unaltered , not previously installed , and in sell-able condition with all of the original packaging  to receive full refund .

 Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund standard  ground shipping costs on damaged or incorrectly shipped merchandise.

 Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

please included your name, address , phone # and email and reason for return with the item . 

Many Bontrager items have an unconditional 30 day  guarantee , these are not subject to the new unused conditions above .


Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!